Frequently Asked Questions
Everything you need to know before hitting the trails.
Do the bikes come fully assembled?
To ensure safe shipping, bikes arrive 85% assembled. You will need to install the front wheel, handlebars, pedals, and seatpost. We include a comprehensive tool kit and a step-by-step assembly guide with every order.
What is your return policy for mountain bikes?
We offer a 30-day trial period. If you are not satisfied with your ride, you can return the bike in its original packaging. Please note that a restocking fee may apply if the bike shows significant signs of trail wear.
How do I determine the right frame size for me?
We provide a detailed sizing chart on each product page based on rider height and inseam. If you are between sizes, we generally recommend sizing down for better maneuverability or sizing up for increased stability.
What kind of warranty do you offer on frames and components?
All our mountain bike frames come with a limited lifetime warranty against manufacturing defects. Components such as forks, drivetrains, and brakes are covered by a 2-year manufacturer warranty.
Do you ship internationally?
Yes, we ship to over 50 countries. International shipping rates and transit times are calculated at checkout. Please be aware that local customs duties and taxes are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can buy now and pay over time.