Returns & Exchanges

We want you to ride with confidence, which is why we offer a 30-day return policy on all bikes and gear in original condition. If your new mountain bike doesn't meet your expectations, our team is here to help you get the right equipment for your next trail adventure.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use your order number to access our online returns portal and select the items you wish to send back.

• 2.
  Pack Your Gear

  Carefully place the item in its original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Affix Shipping Label

  Download and print your pre-paid shipping label from the portal, then securely attach it to the outside of the box.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your inspection and refund.